Managed IT Support
Are you considering a managed service for some or all of your IT systems ?
In today’s challenging business environment, there’s clearly an imperative to cut operational costs whilst maintaining or improving quality of service.
Whether you are looking for help desk services or full IT support, we provide a comprehensive and flexible
range of IT managed services. From managing the entire IT infrastructure, support and applications or just specific elements, we can tailor our services to meet your individual needs.
Our modular approach provides the flexibility to outsource as little or as much as and when you require, creating an integrated partnership to ensure the best combination of skills.
Server Backup Solutions
Server crashes can affect any business, and can stem from such mundane causes as human error, power outage and hardware failure. A local backup or off-site cloud storage solution may provide some relief in the form of simple recovery of files, folder, and email data, but may be insufficient to address total server loss.
Server & PC Management
We proactively update, back up, and manage all your computers and servers remotely. Every aspect of your network is monitored and issues can be spotted and fixed before they can cause any type of problem. You can rest assured knowing your vital data and IT systems are being monitored and protected 24/7 from our dedicated Remote Support Centers.
Get live support via telephone or through the Internet 24 hours a day, 7 days a week. You can speak to an Dellcotech employee here in the US if you have a problem. We can fix most problems remotely, so that you can be back up and running without having to wait for a technician to come to your office. We can help with server, desktop and network issues. Have an urgent problem? Call (254) 723-226163 to speak with someone right away.
Onsite Support and Emergency Response
Dellcotech’s Remote Support service is available 24/7. Around the clock support makes it possible for engineers to take care of any IT system issues as soon as they are discovered. If any part of your organization’s IT systems develop a problem, all your organization needs to do is call Dellcotech and report the issue. At that point, Dellcotech will remotely access your organization’s IT systems and initiate Remote Support to address the problem. If we can’t resolve an issue remotely, on-site emergency support is always there when you need it.
At Dellcotech we make it easy for you to get in touch with us. Whether you want to schedule an onsite visit, submit and track a help ticket or view account information, you can do it all via your own online Client Portal. With this intuitive system, working with your dedicated Dellcotech team is easier than ever. To experience how it can work for you, contact us and ask for a demo.
There are a lot of technologies out there and a lot of ways to make your business run more smoothly and at a lower cost. We can help you build a strategy that puts these technologies to work for you. We provide strategic planning and help with emerging technologies. Request a strategy session today.