Managed IT Support Services

IT Support

Outsourcing Dellcotech  IT support  means that you will have less to worry about on a daily basis.

You get better IT performance, faster problem resolution and greater expertise without the hassle and costs of downtime.

Create Peace of Mind.

Fully Managed Support

It would be difficult to imagine a modern business not using any kind of IT support in its operation. Time spent troubleshooting IT Systems is time away from things that really matter. That’s why businesses trust Dellcotech Business Support team for comprehensive IT services.

Our Fully Managed IT Support (Business Support) is designed to provide professional IT support for end-users as they need it. A comprehensive alternative to having your own IT department.

Sometimes, technology problems cannot be addressed through a call to our IT help desk. To enable you reduce costs, increase reliability, productivity, security and minimize downtime. Dellcotech Business Support takes complete control of your IT infrastructure so that you can focus on your business. Our package covers Hardware, Software, Back-ups, Active Directory Management, Networks and Third Party Relationships.

Streamline your operations with complete IT support, tailored to your business needs..
IT Support

PAY AS YOU GO Support

IT Support

IT support is a prerequisite for a functioning business in today’s world and working with a proven IT consultant is the sure way to obtain competitive advantage

Not all companies will want to commit to a Fixed price IT Support contract. You only pay for what you need, as and when you need it. A perfect solution for businesses who already have an existing IT Department who just want a little helping hand, possibly extra resources or expertise in certain situations. As well as for small start-up businesses, those who are not truly sure yet how much support they will require as they establish themselves in their business field.

Whatever your issue, be it large or small, our Pay As You Go IT support is, effectively, your own outsourced IT department on tap, but with none of the standing costs of an in-house operation or a support contract.

Stay in control of your IT budget with Pay As You Go Support services.

Remote IT Support & Help Desk

You decide to be left behind and finalize on a project that is almost due. Then your computer/the application you’re using freezes or worst of it crashes. There aren’t any IT personnel around, panic sets in and you start hitting and tapping every key on the keyboard…

Being helpful shouldn’t be hard but staffing a 24/7 IT help desk is expensive and difficult to scale. Dellcotech 24/7 help desk service provides support allowing scalability. With no minimum or setup fees, you receive Unlimited Remote Support across desktop and mobile. Our Support process is super easy; make a call or send us an email. A ticket is created for every call and email you send us for easy follow up.

Perfect for smaller businesses and organizations that have users dispersed in multiple locations, field people, home offices and remote satellite offices. Dellcotech Remote Support is offered in two different levels however you need it

IT Support
  • Ksh600/ Monthly
  • Office 365
    • FAQ Support
    • Remote desktop support for troubleshooting Office 365 issues
    • Microsoft Office 365 certified support representatives
    • Support for how-to questions on Office 365 desktop and mobile
    • Administrative task support: password resets, setting permissions
    • Triage directly to Microsoft for product-specific issues
    • Price per User per Month

  • Ksh1000/ Monthly
  • Office 365 + Office Pro
    • FAQ Support
    • Remote desktop support for troubleshooting Office 365 issues
    • Microsoft Office 365 certified support representatives
    • Support for how-to questions on Office 365 desktop and mobile
    • Administrative task support: password resets, setting permissions
    • Triage directly to Microsoft for product-specific issues
    • Price per User per Month

  • Ksh2800/ Monthly
  • Desktop & Mobile Support
    • FAQ and Office 365 Support
    • 24/7 end user support on Desktop and mobile devices. Windows and Mac/ iOS, Android, and Windows phone
    • Spyware/ Antivirus support
    • Network connectivity issues
    • Software Application installation
    • Hardware troubleshooting
    • Price per User per Month

Enjoy a fast, responsive and cost effective Premium Tech Support When You Need It!